Privacy Policy & HIPAA Notice of Privacy Practices

Part 1 — HIPAA Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL AND DENTAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Legal Duty

Hialeah Dental Studio is required by law to maintain the privacy of your Protected Health Information ("PHI") and to provide you with this notice describing our legal duties and privacy practices. We are required to notify affected individuals following a breach of unsecured PHI. We will not use or disclose your health information other than as described in this notice, or as otherwise permitted or required by law, without your written authorization.

How We Use and Disclose Your Information

We may use and disclose your PHI for the following purposes:

• Treatment — to provide, coordinate, and manage your dental care and related services, including consultation with other providers regarding your treatment.
• Payment — to bill and collect payment for services, including verifying insurance coverage and processing claims.
• Healthcare Operations — for activities such as quality assessment, staff training, and practice administration.
• Appointment Reminders — to contact you regarding appointments, including by phone call or text message, using the contact information you provide.

We may also disclose limited information as required by law, for public health activities, or in response to a valid court order or subpoena. Any other use or disclosure of your PHI will only be made with your written authorization, which you may revoke at any time.

Your Rights

You have the right to:

• Inspect and obtain a copy of your dental and billing records;
• Request corrections to your records;
• Request restrictions on certain uses and disclosures of your information;
• Request confidential communications by an alternative method or at an alternative location;
• Receive an accounting of certain disclosures of your PHI;
• Obtain a paper copy of this notice upon request.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with our office at the contact information below, or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.

Contact Information

Hialeah Dental Studio
2108 W. 68th St, Hialeah, FL 33016
Phone: (786) 772-3172

Part 2 — Website Privacy Policy

This section describes how we collect and use information through our website, hialeahdentalstudio.com, separate from the HIPAA protections described above that apply to your dental records.

Information We Collect

We collect information you voluntarily provide through website forms or our chat widget, such as your name and contact information, when you request more information or reach out to our office. We do not use website forms or our chat widget to collect detailed medical history or sensitive health information — for those matters, please call our office directly or speak with us in person.

Cookies and Website Tools

Our website may use cookies and similar technologies to improve browsing experience and understand how visitors use our site. You can disable cookies through your browser settings, though some site features may not function as intended.

SMS & Text Messaging

If you opt in to receive text messages from us through our website chat widget, message and data rates may apply, and message frequency may vary. You may reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is never a condition of receiving treatment.

Third-Party Services

We use a trusted third-party platform to power our website chat widget and related communications. This provider operates under applicable confidentiality and data protection agreements. We do not sell your personal information to third parties.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.